We have updated our shipping procedures.
After 3.5 years in business, we are grateful for the support of our customers and the feedback that we have received. We are always looking for opportunities to improve our service and this includes the shipment and delivery of our goods.
Based on our previous experiences, we have found that our clients are looking for:
- prompt processing and shipment of goods
- faster delivery
- up-to-date and accurate tracking
- flat rates across inner city and regional areas
In response, we have now switched to Mailplus!
Mailplus is an express-only service that offers better tracking and faster delivery. They collect our parcels directly from us and (through an exclusive partnership with toll) ship goods overnight on dedicated freight carriers, whereas, many other providers "piggyback" passenger aircraft (now greatly reduced due to border closures).
Mailplus also allows us to offer a competitive flat rates (500g or 1kg) to customers regardless of whether they are located locally, interstate or regionally.
To streamline our in-house shipping procedures, we have move towards a 2-day a week parcel collection: All orders placed Thurs-Sun will be collected on Monday's with an expected 24-48 hour delivery time. Orders placed Mon-Wed will be collected Thursday's with an expected 24-48 hour delivery time.
If you have an urgent requirement, please contact us directly.
Please understand that some delays can still occur due to border closures, increased handling procedures and reduced workforces. This is an unavoidable impact of Covid-19.
Our stock is handled, processed and packed by one team member in a work-from-home environment in Brisbane. We are following the guidelines released by www.health.gov.au and are maintaining social distancing measures when in public spaces. If you have any concerns, please ask.
Ella & Rita Fontaine